Those who work in retail know that customer service is essential for repeat business and providing a pleasant experience for customers. Many security personnel is not trained in customer service and frankly have no PR knowledge.
For this reason, when hiring security personnel or in a retail store, it is very important to test the customer service skills of these employees before hiring them. Even if you're a retail manager who wants to get retail security services, interviewing all the security candidates yourself is helpful.
Image Source: Google
Here are questions you should ask a security candidate, and why it is important to ask such questions:-
1) What kind of retail security experience do you have? Having limited retail experience doesn't necessarily mean nothing to think about, but the more you know about its origins, the better.
2) Do you mind standing for long periods of time? Most retail security guards don't sit for long. Most of them did not sit down at all. You want to make sure you don't hire someone who is physically unwell or who isn't used to standing for long periods of time.
3) In your opinion, what are the important qualities as a retail security officer? This will look at their common sense and general knowledge of retail security. With the answers provided, you want to make sure that every potential retailer understands that being observant, alert, and courteous is not only important to their success but to the retailer as a whole.